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© 2019 by Thimble & Doll. Proudly created by Design Curator.

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F A Q

POSTAGE

PRIVACY

 

DELIVERY

 

Due to the time taken to create your orders, please note that all orders are shipped via Royal Mail 1st Class recorded (to the U.K) and Royal Mail International Tracked (worldwide except U.S.A and Canada).

All bespoke made items are shipped within 21 days and I will email/text you with your tracking reference number once the item is sent.

Any ready-made items available from my shop will be shipped within 2-3 days of ordering, via Royal mail 1st Class recorded delivery

GRID OF POSTAGE COSTS

RETURNS

I love all my dolls and I pay extra attention to the detail and quality of every doll during the making process and take care during packaging, to make sure your items get to you in the best possible condition. Due to the nature of these items, bespoke, personalised and custom orders cannot be refunded or exchanged, unless faulty.

If for some reason you are not satisfied with your order or there is a fault with your item, please contact me within 48 hrs of delivery so that we can discuss and resolve the matter. I'll ask you to provide photographic evidence of the fault to help resolve the issue, the customer is then responsible for any return postage costs.

There is no returns or exchanges on Doll Gift Boxes and they have to be used within a year of purchase.

UK                              £7.50

EU                              £15

OUTSIDE EU               £20

USA & CANADA          Don't currently deliver

 

PRIVACY

Photos of your item

I may use photos of the work I produce for you within my marketing and networking both on and offline and in print

I will gain your permission to do this if I have used photos that can identify you or anyone else, beforehand.  You have the right to refuse this permission.

I will not tag you or identify you in these posts so as to retain your privacy.

 

Photographic images and permission requirements

If I am using an image that you have provided to me to carry out the work that you have commissioned me to do, you must have permission to use and pass on that image.  I am not responsible for any permissions you need to obtain to use the photographic image(s) supplied.

I will ask permission to use any identifiable images (where a person is identifiable by their image) of my work at its various stages as discussed in my privacy policy.

 

All terms and conditions are subject to change and by purchasing from my website you are agreeing to said terms and conditions

PRIVACY POLICY

 This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me or otherwise use my services through Thimble and Doll.co.uk or it’s related sites and services.

This privacy Policy does not apply to the practices of third parties that we do not own or control, including mailchimp.  You can reference the Mailchimp Privacy Policy to learn more about its privacy practices.

Read our PRIVACY POLICY in full here.

 

FAQs

Do you make each doll yourself?
How do I order a custom doll ?
What age are your dolls suitable for?
What are the dolls made from?
WHAT IS YOUR TURN AROUND TIME?
Do you have a real life shop?
Do you ship world wide?
Can I get my name on my doll?
Can you design a unique
custom doll ?

Anything else you want to know?

I love answering your questions just send them to  hello@thimbleanddoll.co.uk and I'll get back to you as soon as I can.