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Christmas period delivery times may be extended during 2020 due to the pandemic. Currently shipping to the US and Canada is up to 60 days to shore. Your patience is requested during these difficult times. Click here for more information from Royal Mail
Due to the time taken to create your orders, please note that all orders are shipped via Royal Mail 1st Class tracked (to the U.K) and Royal Mail International Tracked (worldwide except).
All bespoke made items are shipped within 21 days and I will email/text you with your tracking reference number once the item is sent. Please allow extra time for delivery due to the Royal Mail delivery backlog.
Any ready-made items available from my shop will be shipped within 2-3 days of ordering, via Royal mail 1st Class recorded delivery
GRID OF POSTAGE COSTS
I love all my dolls and I pay extra attention to the detail and quality of every doll during the making process and take care during packaging, to make sure your items get to you in the best possible condition. Due to the nature of these items, bespoke, personalised and custom orders cannot be refunded or exchanged, unless faulty.
If for some reason you are not satisfied with your order or there is a fault with your item, please contact me within 48 hrs of delivery so that we can discuss and resolve the matter. I'll ask you to provide photographic evidence of the fault to help resolve the issue, the customer is then responsible for any return postage costs.
There is no returns or exchanges on Doll Gift Boxes and they have to be used within a year of purchase.
Doll Boxes purchased during the November sale (27 - 29th), are not guaranteed to arrive before Christmas, due to a backlog with our courier.
Doll boxes purchased during the November sale can only be redeemed after 4th January 2021
OUTSIDE EU £20
USA & CANADA £22
Photos of your item
I may use photos of the work I produce for you within my marketing and networking both on and offline and in print
I will gain your permission to do this if I have used photos that can identify you or anyone else, beforehand. You have the right to refuse this permission.
I will not tag you or identify you in these posts so as to retain your privacy.
Photographic images and permission requirements
If I am using an image that you have provided to me to carry out the work that you have commissioned me to do, you must have permission to use and pass on that image. I am not responsible for any permissions you need to obtain to use the photographic image(s) supplied.
All terms and conditions are subject to change and by purchasing from my website you are agreeing to said terms and conditions
Anything else you want to know?
I love answering your questions just send them to and I'll get back to you as soon as I can.